Question 1

What is included in a standard cleaning?

Accepted Answer

Kitchen surfaces, sink, stovetop and appliance exteriors; full bathroom cleaning; dusting of reachable surfaces; vacuuming and mopping of all floors; beds made and trash removed.

Question 2

What is included in a deep cleaning?

Accepted Answer

Everything in a standard cleaning, plus hand-detailing of baseboards, door frames, light switches, tile and grout, cabinet exteriors, and the areas behind and around reachable furniture.

Question 3

Do I need to provide cleaning supplies?

Accepted Answer

No. Supplies and equipment are included. If you prefer we use your own products — for a specific surface or a sensitivity — leave a note when you book.

Question 4

Can I book recurring cleaning?

Accepted Answer

Yes. Choose weekly, every two weeks or every four weeks during booking. Recurring plans are discounted, and you can pause, skip or cancel any visit.

Question 5

Do I need to be home?

Accepted Answer

No. Many customers leave access instructions, a door code or a key with the front desk. You'll get a notification when the cleaning starts and when it's complete.

Question 6

How do I reschedule?

Accepted Answer

Use the link in your confirmation, or contact us. Changes made at least 24 hours before your appointment are free.

Question 7

Who will clean my home?

Accepted Answer

Your booking confirmation will identify the cleaning professional assigned to your visit and include the details you need before arrival.

Question 8

What happens if I'm not satisfied?

Accepted Answer

If something isn't right, tell us within 24 hours and we'll return to make it right at no extra cost.

Question 9

Do you clean apartments and houses?

Accepted Answer

Both. Studios, apartments, brownstones, co-ops and houses. Larger homes are staffed with a team so the visit stays within a reasonable window.

Question 10

What areas do you serve?

Accepted Answer

We serve all five New York City boroughs. Enter your ZIP code in the quote tool to confirm current availability for your address.

Question 11

Do you offer move-out cleaning?

Accepted Answer

Yes. Move-in and move-out cleaning includes inside cabinets, closets, the oven and the refrigerator, plus interior windows where accessible.

Question 12

Can my building request a Certificate of Insurance?

Accepted Answer

Add any building documentation requirements to your booking notes. Tidyline will confirm what can be provided before the appointment.

Questions, answered.

Your home could feel this clean.